Wednesday, May 27, 2020

What to Look for in a Network Monitoring Application

Network monitoring is necessary to ensure maximum efficiency and productivity of the data center. Monitoring applications are designed to detect, monitor and analyze all aspects of the network, monitor applications and devices in real time, and IT professionals can quickly respond to a wide range of operational issues.

"Dustin Hillard, CTO of Versive, a machine learning startup, believes that the most important monitoring options for applications are those that provide situational awareness." "A good monitoring application should prioritize device hygiene and traffic patterns that pose a risk to business operations," he added. The goal is to ensure the visibility of various events and to enable the network team with confidence and with an understanding of the context.

Monitor applications are also compatible with certain types of users, each with different levels and levels of technical understanding. "Network Engineers want to have excellent integration and capabilities to highlight problem areas and pay attention to network status, while network engineers have diagnostic capabilities like deeper protocols and performance management," says Michael. Cantor, CIO Park. Place Technologies, a provider of support technologies and server support services. "Although end users are a potential target for network monitoring applications, they may be interested in the website traffic flow they use to understand usage patterns."

Monitoring applications should provide the ability to integrate network data with business data. "It gives all employees the opportunity to learn what's going on on the network because it's about the functionality they use," says Justin Rybern, a network solutions provider, Kent solution solutions engineer. For example, marketing teams can use tracking information to identify new sales opportunities or potential customers based on network usage. Meanwhile, business leaders can follow trends such as application development, which provides important information about employee behavior. "For example, the data may reflect how many employees use BYOD as a trust for technology companies," Rybern said. Said.

While metrics are an integral part of network monitoring, it's important to note that metrics can only improve network, IT, and business conditions. "Network monitoring applications can provide valuable visibility to determine if a network is experiencing involuntary or malicious behavior, but if something goes wrong, it can be immediately identified and resolved," he said. Hillard.

Wednesday, May 13, 2020

Differences Between Service And Help Desk Services And Which One You Need

It is surprising that so many people feel that service and help desk center are not considered equal. Although sometimes used sequentially, in most cases they are completely separate. Often, businesses don't have a service center, but some businesses have office support instead.


  • Problem tracking
  • Service Level Agreement (SLA)
  • Problem-solving
  • Problem escalation method
  • Automatic Notifications and Alerts
  • Time reports
  • Customer Reporting


What are traditional installations?

Service Desk focuses solely on business strategy and is the only point of contact between IT and customers. We also offer this through our product. Additionally, it uses best practices to guarantee the delivery of ITIL services. This is usually the first contact person of the agency and each other's customers. Since the service is usually not available for other options, we offer both in the same product.

Support Services

If you are a managed service provider (MSP), it focuses more on the needs of your customers and desktop terminators such as your customers or customers. They manage events to ensure customer problems are resolved quickly and efficiently. It is usually seen as event monitoring software and ensures that nothing is lost.

It maintains the database in real-time and enables you to create timely or monthly reports based on response time, number of accidents, and troubleshooting issues. All of this information can be entered into the SLA (Service Level Agreement) if necessary.

Wednesday, May 6, 2020

Network Engineer With Logical And Traditional Processes.



Networks without experience! It may sound a little crazy, but it's actually quite true. Yes, the network is very possible without a diploma or field experience. You can be a network engineer. You've probably heard people say endless things about the requirements to convince one of the surprising areas.

They say they need a bachelor's degree in computer science or computer science as a branch and a certification issued by CISCO and Microsoft. He also draws on many years of experience in the IT field. Networking is possible without experience. How? 'Or' What? I will learn now.

It takes about 10 years to do what it takes to become a network engineer with logical and traditional processes. Some people have posted on Google how they got into this space, even if they didn't know much about the technology.

Why become a network engineer

Before continuing, you need to understand why you want to be an established network engineer. Network engineers have many more packages than many excellent and reliable jobs. Of course, earning this money in less than 12 months is a great option. It should also be understood that the reputation and demand for network engineers have recently increased.

Now, if you really want to enter this field, you need to do the following:

Build a solid foundation for networking:

Build the foundation in 60-120 days from the calendar. If you do not know the network, you should first learn some basic terms. After examining the basics, you should request training courses presented by renowned companies like Microsoft and Cisco. Here we cover all basic needs in just a few steps. Do not forget that there are still four stages because the journey started successfully is very long. This is your chance to get an excellent paid plan in the area you have chosen.

Harvesting experience:

You must have worked hard and discovered that the interviewer's first search for your CV is your experience. If you have enough experience, you can get a good package. You must have experience. Try to find a job in a small business or internship, even if it is unpaid. The experience not only increases the value of your CV but also gives you a lot of confidence to take the next step in the field. This definitely increases your skills and brings you benefits.

Take advantage of opportunities with techniques:

Start with the miners and it will move you forward. To do the first step. Find a job as a supplier or network technician. Avoid doing time-consuming jobs like years. Work with different people and different projects to get the most experience possible.

Try to upgrade and collect some certificates. To do this, you can ask your company to sponsor your certificate. You can create and test business proposal templates. Nothing is more than experience. Find new suppliers to work with and excel in their practical knowledge.

Creation of a complete network engineer:

We often wonder why companies hire people with such a short experience. The answer to this question is very simple. Learning full-stack networks is an advantage for a company. The complete stack includes all aspects of the network, including automation, virtualization, routing, and switching. Many other things are involved.

Try to be a solutions engineer in the production department.

This is a distant step in the real world, but you can only get there in the short term by improving your IT skills and making them more valuable over time. A good mentor has an important role to play here. Under your guidance, you can get it done in no time.

Tuesday, May 5, 2020

Is there a demand for network engineering? What skills does a network engineer need?

What is Network Engineering?

The network engineer is a computer professional, a technology expert with the skills needed to support online voice, data, video, and wireless networking services.

Although network engineers and network administrators are sometimes used interchangeably, network engineers generally have more executive responsibilities than network administrators. The Network engineering side is more concerned with planning, design, and technical features, but network management is often associated with regular maintenance, maintenance, and troubleshooting efforts.


Is there a demand for network engineering?

The network engineer is projected to grow by about six percent between 2016 and 2026. Demand for network engineers has been on the rise over the last decade as companies expanded their IT networks.

With the advancement of technology, today's networks and systems are becoming more complex, so companies are looking for network engineers. Depending on your location and your company, some of the projects you work for as a network engineer are:

Computer Network Management - Network engineers provide communication and resource sharing and Internet connection between all devices on the network (computers, printers, servers, etc.). They must provide fast connectivity, limited interruptions, and minimal downtime. Network engineers need to communicate with all users and third-party vendors (including Internet service providers) to manage the network.

System Design - Network engineers may be responsible for designing the network given the physical design and budget of the building. If there are multiple buildings, the network engineer will need to design the VAN.

Implementation Management - Network engineers often come into the role of project manager for related IT projects. He is responsible for the overall implementation and management of these projects.

Keep up to date - Network engineers need to be up-to-date with technology to protect and manage their organizations' networks and make sure they understand the latest technology.

Network engineers are great because of the high demand for skilled engineers and the lack of skilled professionals, salaries, job opportunities. Playing Network Engineer is an exciting and rewarding career option.

What skills does a network engineer need?

  • An ability to learn new technologies quickly
  • Good time management skills
  • An ability to follow processes
  • Strong documentation skills
  • Good communication skills – both written and verbal
  • Commercial and business awareness
  • An analytical mind
What is the Pay Scale for Network Engineer?

In addition, according to BLS, the average salary for a network engineer is 104,650, which is significantly higher than the total national salary for 37,690. Most network engineers work 40 hours a week and almost a quarter of between them work more than that




Tuesday, April 21, 2020

Network Operation center Design

Your company's network operations center (NOC) is the main space where your network is controlled and managed and where problems are detected and resolved. Since the performance of the entire network, efficiency and above all security depends on the operating center of the network, it is essential to design, build and install it, especially taking into account the needs and objectives.

We specialize in the architecture and design of network operations centers with many years of experience in providing quality support and continuous work for network users. We can provide the best solution for your small, medium, or large business by managing everything needed for your network operations center, including design, implementation, monitoring of network infrastructure, and ongoing managed technical support and / or services.

What we do

Starting with us, we assess your current NOC (if any) and your specific needs and goals for your business. This includes all space constraints, operational requirements, time constraints, and budget goals. For this reason, we develop custom configurations with your goals in mind, review these projects with you, then work to make all the necessary revisions to get the best possible solution for your business, company, or business.

We are a Microsoft Gold Certified Partner with a team of experienced technicians in the design, construction, and installation of network operations centers, network control centers, network management centers, command centers, data centers, operations centers and almost any type. intensive care center or facility.

With our high-level network operations center design services, you can maximize available space, track growth and changes in your business, keep up with technological advances and competition.

After implementing the NOC project, we offer a variety of ongoing technology services, including checking your network 24/7 to make sure problems are immediately detected that may arise on your network. and resolve.

Monday, April 20, 2020

How AI is helping the help desk

Listening to and reading AI (AI) always seems to be related to big, culture-changing ideas - autonomous cars, personal helper robots, and apocalyptic military scenarios dominate the headlines.

Although this world is interesting (and/or terrifying), it is far from our current reality. However, there are many smaller applications of "intelligent" technology right on the horizon.

Take your service table, for example. It was traditionally reactive. The user searches or sends an email in a request or opens a ticket. The technician sees, collects all additional information from the user, gives priority, guides and is finally processed. From time to time, the organization can run a report to determine how effective their response is. This process involves many administrative steps, so it is not exactly productive.

Artificial intelligence, machine learning, and automation are changing this process for the benefit of all.

One of the biggest benefits of AI for Help Desk service and general IT support functionality is that it can "manage the overheads associated with low-volume, high-volume service activities," says Stephen Mann ITSM. tools, Head and Director of content company analyst. "In many ways, repetitive tasks that allow employees to focus on higher-value activities are like family computer automation."

Create an incident and service request

Sometimes your users need help but are not sure how to classify their problems. They may not be tech-savvy, but their problems are important and they know they need something. This confusion can lead to time-consuming processes for technicians who need to collect data, classify and redirect these tickets and requirements. Simple AI technology can only provide a basic amount of request information to use categories and subcategories, which significantly improves the way this ticket or request processes the remaining path.

The self-service portal is another function that already eliminates part of this lost time. Instead of an email or phone call to send tickets or requests, users can visit the portal, where they can access an information database to try to solve simple problems themselves. This is useful at both ends. Technicians don't have many easy problems (like resetting passwords or monitoring connections), and users don't have to wait for a solution (especially outside of working hours).

As AI functions evolve, you should connect a chatbot to a service management solution. Your users can now ask the chatbot a question on any device to access an information database. Imagine that a seller takes two hours to make an appointment, no longer receives emails, but can use the chat bot's voice command to explain the problem.

The bot, who then has access to all relevant information tickets and articles in the database, can suggest a solution or create a properly classified ticket. These are all opportunities because we use the power of artificial intelligence and machine learning.

Wednesday, April 8, 2020

What is Cybersecurity?

Cybersecurity means the use of archives, software and other technologies to protect organizations and individuals from cyber attacks. The purpose of cybersecurity is to prevent or minimize damage - or damage - to your computer network, applications, tools and information.

In order for virtual strategies to be successful, hackers need to constantly improve to balance the strategies and technologies used. Most importantly, security management for control and visibility; protection of the entire environment from the cloud; mRNA security is a ubiquitous task; risk prevention and anti-payment program; Security tools that grow in line with todays and future cybersecurity needs.

Cybersecurity is not mandatory, it must be applied

Cyber ​​criminals constantly evaluate their skills, develop tools and tactics. In addition, technologies and applications that we believe change every day and sometimes represent new vulnerabilities expanding. We can apply patches and updates using firewalls and antivirus programs, true cybersecurity requires a holistic approach to prevention, not detection.

With a secure infrastructure, you can not only protect your organization from harm. You can discover innovation and accelerate business value.

Unlock the key

Improve innovation by ensuring secure collaboration across all environments, including cloud and mobile phones

Smart and secure scaling

Avoid data and other cyber attacks that can damage the value of your business; For example, Verizon bought Yahoo for $ 350 million from its original price due to data corruption.

The main benefits
Add innovations that have been learned about safe collaboration in all environments, including cloud and mobile phones


Avoid Verizon and other cyber attacks that undermine your business; For example, Verizon bought Yahoo for $ 350 million cheaper than the first bribe.

Principles of cyber security

Home security is not automatically included in the cloud or travel - make sure you are safe on all sites
Adherence to the law does not provide adequate security - coordination usually means that it contains only basic information

Cyber ​​cell security should not be neglected - mobile attacks are on the rise and mobile device management (MDM) is not deep enough to ensure security