Network Operation center Design

Your company's network operations center (NOC) is the main space where your network is controlled and managed and where problems are detected and resolved. Since the performance of the entire network, efficiency and above all security depends on the operating center of the network, it is essential to design, build and install it, especially taking into account the needs and objectives.

We specialize in the architecture and design of network operations centers with many years of experience in providing quality support and continuous work for network users. We can provide the best solution for your small, medium, or large business by managing everything needed for your network operations center, including design, implementation, monitoring of network infrastructure, and ongoing managed technical support and / or services.

What we do

Starting with us, we assess your current NOC (if any) and your specific needs and goals for your business. This includes all space constraints, operational requirements, time constraints, and budget goals. For this reason, we develop custom configurations with your goals in mind, review these projects with you, then work to make all the necessary revisions to get the best possible solution for your business, company, or business.

We are a Microsoft Gold Certified Partner with a team of experienced technicians in the design, construction, and installation of network operations centers, network control centers, network management centers, command centers, data centers, operations centers and almost any type. intensive care center or facility.

With our high-level network operations center design services, you can maximize available space, track growth and changes in your business, keep up with technological advances and competition.

After implementing the NOC project, we offer a variety of ongoing technology services, including checking your network 24/7 to make sure problems are immediately detected that may arise on your network. and resolve.

How AI is helping the help desk

Listening to and reading AI (AI) always seems to be related to big, culture-changing ideas - autonomous cars, personal helper robots, and apocalyptic military scenarios dominate the headlines.

Although this world is interesting (and/or terrifying), it is far from our current reality. However, there are many smaller applications of "intelligent" technology right on the horizon.

Take your service table, for example. It was traditionally reactive. The user searches or sends an email in a request or opens a ticket. The technician sees, collects all additional information from the user, gives priority, guides and is finally processed. From time to time, the organization can run a report to determine how effective their response is. This process involves many administrative steps, so it is not exactly productive.

Artificial intelligence, machine learning, and automation are changing this process for the benefit of all.

One of the biggest benefits of AI for Help Desk service and general IT support functionality is that it can "manage the overheads associated with low-volume, high-volume service activities," says Stephen Mann ITSM. tools, Head and Director of content company analyst. "In many ways, repetitive tasks that allow employees to focus on higher-value activities are like family computer automation."

Create an incident and service request

Sometimes your users need help but are not sure how to classify their problems. They may not be tech-savvy, but their problems are important and they know they need something. This confusion can lead to time-consuming processes for technicians who need to collect data, classify and redirect these tickets and requirements. Simple AI technology can only provide a basic amount of request information to use categories and subcategories, which significantly improves the way this ticket or request processes the remaining path.

The self-service portal is another function that already eliminates part of this lost time. Instead of an email or phone call to send tickets or requests, users can visit the portal, where they can access an information database to try to solve simple problems themselves. This is useful at both ends. Technicians don't have many easy problems (like resetting passwords or monitoring connections), and users don't have to wait for a solution (especially outside of working hours).

As AI functions evolve, you should connect a chatbot to a service management solution. Your users can now ask the chatbot a question on any device to access an information database. Imagine that a seller takes two hours to make an appointment, no longer receives emails, but can use the chat bot's voice command to explain the problem.

The bot, who then has access to all relevant information tickets and articles in the database, can suggest a solution or create a properly classified ticket. These are all opportunities because we use the power of artificial intelligence and machine learning.

What is Cybersecurity?

Cybersecurity means the use of archives, software and other technologies to protect organizations and individuals from cyber attacks. The purpose of cybersecurity is to prevent or minimize damage - or damage - to your computer network, applications, tools and information.

In order for virtual strategies to be successful, hackers need to constantly improve to balance the strategies and technologies used. Most importantly, security management for control and visibility; protection of the entire environment from the cloud; mRNA security is a ubiquitous task; risk prevention and anti-payment program; Security tools that grow in line with todays and future cybersecurity needs.

Cybersecurity is not mandatory, it must be applied

Cyber ​​criminals constantly evaluate their skills, develop tools and tactics. In addition, technologies and applications that we believe change every day and sometimes represent new vulnerabilities expanding. We can apply patches and updates using firewalls and antivirus programs, true cybersecurity requires a holistic approach to prevention, not detection.

With a secure infrastructure, you can not only protect your organization from harm. You can discover innovation and accelerate business value.

Unlock the key

Improve innovation by ensuring secure collaboration across all environments, including cloud and mobile phones

Smart and secure scaling

Avoid data and other cyber attacks that can damage the value of your business; For example, Verizon bought Yahoo for $ 350 million from its original price due to data corruption.

The main benefits
Add innovations that have been learned about safe collaboration in all environments, including cloud and mobile phones


Avoid Verizon and other cyber attacks that undermine your business; For example, Verizon bought Yahoo for $ 350 million cheaper than the first bribe.

Principles of cyber security

Home security is not automatically included in the cloud or travel - make sure you are safe on all sites
Adherence to the law does not provide adequate security - coordination usually means that it contains only basic information

Cyber ​​cell security should not be neglected - mobile attacks are on the rise and mobile device management (MDM) is not deep enough to ensure security